Frequently Asked Questions

Everything you need to know about your RETERNITY experience, from shipping to our premium quality standards.

What is the shipping time for my order?

Standard shipping usually takes 3-5 business days within the EU and 7-14 business days for international orders. You will receive a tracking link via email as soon as your package leaves our warehouse.

How can I return an item?

We offer a 14-day return policy. Items must be in their original condition with all tags attached. Please use our online return portal to generate a shipping label and initiate your refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for 'Buy Now, Pay Later' options.

How do I find the right size?

Every product page features a detailed size guide and fit recommendation. Our pieces often feature an oversized or boxy fit; we recommend sizing down if you prefer a more tailored look.

Are your products sustainably produced?

Quality and longevity are our core values. We use premium, heavy-weight fabrics and work with certified manufacturers in Europe to ensure ethical production standards and reduced carbon footprints.

Can I change or cancel my order after it's been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our customer support team.